TERMS AND CONDITIONS

Pets are accepted for grooming only under the following circumstances....

• The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Waggie Tails limited cannot be held liable.
• the groomer cannot be held responsible for the standard of grooming or mishaps that may occur while grooming dogs with behavioural problems.
• In the event of an emergency, in your absence, you authorize Waggie Tails limited to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 
• Payment is to be made at the time of service. Payment can be cash, or credit card. we do not accept cheques. Our rates are based on the breed of the pet, coat type and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. 
• We do NOT offer anal gland expression as part of the groom. Please ask for this service.  
• “De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which Pet Grooming Waggie Tails limited cannot be held liable. 
• I understand that my pet needs extra time spent on him/her due to de-matting or behaviour there will be an extra charge.
• Due to Animal welfare ACT we will only De-matt for half and hour at a cost of £15.00 extra for small areas of matts, if the Pet is not tolerating this service then a coat reduction will be recommended charges still apply.
• We will not de-knot a dog matted from head to toe this will be an entire shave/coat removal extra charge still apply.

1. Cancellations

• Cancellation and rescheduling of an appointment, by the client, requires 24 hours notice to waive the FULL appointment charge.
• In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 24 hour period.
• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.    

2. No-Shows

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

• We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
• We reserve the right to refuse service to any pet or client for any reason.

3. Data protection. 

• I agree to my dog's photograph being taken and used on our social media site/website. 
• I agree to my contact details being stored to enable you to contact me by email, mail, telephone or text for example in emergencies, booking reminders, special offers and collections. I Understand, this can be withdrawn at any time.
• Any data we hold will not be provided to any other person or business except by law.