I Waggie Tails Dog Grooming Parlour

   A Groomed Pet Is a Happy Pet

Questions and Answers


You’ve made an appointment…


What Now? When you arrive for your appointment we will greet you and your pet and we will ask you to complete a short questionnaire.  This includes your contact details, your pet’s history, veterinarian details, and health and behaviour information. We will then examine your pet and discuss it’s grooming requirements with you. Once grooming needs have been decided on we will inform you of the price and give you a pick up time.


How long will my dogs grooming take?
This all depends on the individual pet as coat, condition, age, temperament, breed and style are all relevant factors. When we meet your pet we can discuss any relevant issues as each client is different. Our main concern is the welfare of your pet whilst in our care and to make it an enjoyable experience for both them and us.


We do not sedate any animals on these premises under any situation. Only a Veterinarian can prescribe any necessary drugs for your pet. We sometimes have to recommend clients to seek veterinary advice if we cannot groom a difficult dog for their safety. We also cannot administer drugs for you as our insurance does not allow it. Please ask your vet for advice. Sedated animals require special care and may be refused service if not arranged for prior to appointment.
Will my dog be muzzled?
We very seldom find it necessary to muzzle a dog and much prefer to build up a trust between Dog and Groomer. However, dogs that show signs of aggression or biting/licking at the clippers & or scissors will be muzzled for both their safety and ours. 


Can I bring some treats with my dog?
Yes. We always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog’s favourite toys or blanket if it makes them feel more at home. We often give treats to the dogs and if your dog has a special diet or medical problem which does not permit this please inform us.
Can I stay with my pet? 
This is not usually a good idea as to get the full co-operation of the dogs we must have their undivided attention. Most dogs behave much better without their owners there to distract them. We will be happy to show you around our shop. Customers can come and have a look in the grooming salon at any time, as long as the dogs are not distracted. If a difficulty with a dog arises the owner will be called at once.   



 Does the groom include nails and anal glands?
 Grooming always includes nails. But i do not do the glands unless it has been recomended by the vet. if you empty the glands the dog will not perform this natural act itself to its full potential. so unless advised by a vet i do not empty anal glands. Also if your dog gets stressed during having its nails cut i will either recomend coming back another day or to take your dog to the vets to have the nails clipped.


What shampoos do you use?
We only use top quality professional dog shampoos . With many types to choose from we are sure to have a shampoo suited to your dogs coat type. We are continually searching for the best grooming products for your pet.


When should I start getting my Puppy groomed? 
As soon as a puppy has completed its vaccinations it should start making regular visits for grooming. There are a lot of new experiences for your puppy to discover and the younger they start the easier it is for them.  you are welcome to bring them to the salon to have a look around free of charge  


How much will it cost?
 Charges will vary dependent on the breed of dog, the specified style & the condition of their coat. When you call for an appointment we can give you a base price, which is set on a dog that conforms to the following: -Average Size/Coat -Groomed Regularly -Co-operative  Additional charges may apply for: -Non-Standard Breed Size and/or Coat -Matted Coats -Trimming beyond Standard for Breed -Non Co-operative Behaviour -Aggressive Behaviour Please note that all verbal quotes and estimates are not definite and binding.  They may be subject to variation according to circumstance. 


 Can you use a shampoo supplied by my vet?
Yes. We also carry our own medicated shampoos, which we highly recommend for pets with problem skin, itching, redness etc.  Please ask us for a recommendation based on your dogs skin/coat...


 My dog has fleas?  
Dogs that have fleas will be washed with a flea shampoo that will kill all fleas on the dog. We cannot take any chances that other pets in our care will get fleas. There is an extra fee for this. We will also give you advice and recommendations to prevent and control further problems. We also take measures to ensure that our environment is flea free. we also recomend that you give your dog a treatment like frontline 48 hours before being groomed. and that you also treat your house too.


What’s the largest dog you will groom?
All dogs are welcome. most will fit in the bath and for the larger ones we bath outside, using an extension from the shower.   


 I wont be able to make my appointment, what do I do?

Please respect us by calling to cancel and re-schedule. We require 24 hours notice to allow us to fill the appointment. Due to continuing problems we have encountered with customers not calling to cancel /reschedule we have found it necessary to charge a 50% fee for all missed appointments. This wastes our time and makes it impossible to fill the unused appointment.  We are all self-employed and lose earnings if not fore-warned.  
My dog just needs his nails clipped,   Do I need an appointment?
No appointment necessary for dogs, however please call first to ensure that a member of staff is available.  You may have to wait if we are finishing off a groom and a customer is waiting.


 My dog just needs a bath? 
 It is no problem to have a dog bathed only. For certain breeds we would recommend in-between groom baths to keep the coat in tip top condition and to limit matting. We can also trim eyes, feet and face only. There is a charge for these services and an appointment is necessary.  


What if my dog is aggressive towards other dogs?
this is not really a problem as you dog will be the only one in the salon. we do not keep dogs throughout the day.


What if my dog is timid or nervous?
 We are only too happy to try to work with nervous dogs. We have dealt with many dogs who have been very scared and after a few visits love to come here.  Most dogs are groomed straight through, allowing them to be picked up within a few hours as opposed to being left all day.


Do you provide Boarding?
 No. We are a grooming service only. you will be either told a time of which to retrieve your dog upon leaving them here or i will ring you as the groom is finished.